Last updated August 16, 2026
Delete your AlertChannels account
Delete in the mobile app
- Open AlertChannels and sign in.
- Open Settings, then Profile Settings.
- Select Delete Account.
- Complete the displayed identity confirmation and confirm permanent deletion.
Delete in the web console
- Sign in to the AlertChannels console.
- Open Account settings.
- Find Delete account, enter the requested confirmation, and approve permanent deletion.
Request deletion without app access
If you uninstalled the app or cannot access your account, email support@alertchannels.com with the subject “AlertChannels account deletion request.” When possible, send the request from the email address registered to the account and include your AlertChannels user ID. Do not send a password, one-time code, API key, pairing token, or device credential.
We will use a proportionate verification step before acting on an email request so another person cannot delete your account. Start an account-deletion request.
What deletion does
- revokes your sessions, provider sign-ins, trusted installations, and active push registrations;
- removes your profile, avatar, preferences, and other personal account data, or anonymizes references that must remain for record integrity;
- deletes an empty personal workspace created only as a signup default; and
- removes user-owned data that is not subject to a required retention exception.
What may remain
Workspace, Channel, recipient, message, delivery, invoice, and audit records belonging to a Customer organization may remain under that Customer’s control. Transfer ownership or leave an organization before deletion when required. We may retain narrowly limited records where necessary for legal, tax, accounting, security, fraud-prevention, or dispute obligations. Remaining personal references are minimized or anonymized where appropriate.
Backup copies can persist for a limited recovery period before normal overwrite. They are isolated from ordinary product use and remain protected while retained.
Subscriptions and completion
Account deletion does not automatically cancel a subscription billed by Apple, Google, or another external payment provider. Cancel it with that provider to prevent future renewal.
In-app and web deletion begins immediately after successful confirmation and signs you out when it completes. For a verified support request, we will confirm when the request is completed or explain any lawful retention that applies.
